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What is a hardbounce?
A hard bounce is an e-mail message that has been returned to you because the recipient's address is invalid. A hard bounce might occur because the domain name doesn't exist, the recipient is unknown, or there's some type of network problem on the recipient's end.
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Can NewsletterPro be used for unsolicited bulk e-mail (spamming)?
To send one million e-mails using Newsletter would cost over $15,000. NewsletterPro was not designed as a SPAM tool, and it would be illogical for it to be used as such. NewsletterPro has been designed as an online, value added service for a range of functions, including personalised opt-in marketing to clients and inhouse communication with colleagues, as well as private use.
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What is EmailBrain used for?
The NewsletterPro tool is mostly used by corporations, associations, clubs, small businesses and private individuals. The uses are endless, but most people use NewsletterPro to communicate with clients, staff, members, colleagues and relatives or friends. Private use would include invites, announcements, travelogues and family albums. Small businesses might use NewsletterPro for press releases, newsletters, product launches, quotes, letters, proposals and more. Corporations, on the other hand, might have an in-house communications department that wants to send out internal newsletters, reports, memos and directives to other offices, as well as a range of opt-in or other marketing functions.
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Does NewsletterPro CC (carbon copy) or BCC (blind carbon copy) e-mails sent to multiple recipients?
No, when sending, each newsletter is addressed and sent individually. This is much more effective. When people see a single stock phrase in the "To" field of the received e-mail, they usually associate it with SPAM.
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Can I personalise the e-mails or use different subject lines?
Yes, we offer a range of personalisation functions. You can address the emails to individuals, based on fields you set up in datasets managed in the Manage Subscriber Info area.
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Can I do scheduled sends with NewsletterPro, choosing the time I wish my newsletter to be sent out?
Yes emails can be scheduled to send overnight.
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Why do my subscribers get blank emails?
This is usually as a result of using absolute layers when desigining a Newsletter using either the editor or another HTML program. Absolute positioning doesn't work well in emails, because you're not sure of the mail size that will be appearing in your subscribers email client. We advise you not to use absolute position when designing your Newsletters. If you have in order to fix it you will need to click the edit HTML code at the bottom left hand corner of the editor and go through and delete all instances of the word . You may have to redesign your Newsletter after these deletions.
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Why do the images not show up in my emails?
The images are not embedded in the emails. The email contains HTML code that calls the image up from our server. For the images to load you need to be online and the images must have been loaded onto the NewsletterPro server.
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Can the recipient's name appear in the ‘To’ field?
The TO field has to contain an email address. If you want to add the recipient’s name, use our personalization tool.
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Can I send out personalized emails?
Yes, NewsletterPro allows you to personalize your emails and set up subscribe forms where your users fill in their details to populate sets of data that you can set up, with a choice in the type of information you wish to get from them.
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Can you cancel an email once it is sitting in the queue to be sent?
No, only scheduled emails can be cancelled. If an email is sent immediately then the sending cannot be cancelled. Make sure your email is correct before sending it.
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Can I add attachments to my email newsletters?
Yes - a download link to the file from your email will be almost the same thing as an attachment. It is also much more likely to get through corporate firewalls. In the editor position your cursor and then choose the Internal Link button (next to the table symbol).
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Is there a limit to the size of my newsletter when sending?
Some email software freezes up when an email is too big. The limit, more a practical maximum, is 200 kilobytes. This is a very large file anyway, and we advise against sending so much data. 200 kb is 200,000 bytes, or about 25,000 words and 3,000 lines. This is without the pictures - remember that images are not embedded in the email, but exist externally, either in your NewsletterPro folder or in a folder on a website. This means that your recipient must not only download 200 kb of (words and code) data, but also all the images. You are unlikely to endear customer to you or your product if you're subjecting them to that ordeal. We recommend that the size of a newsletter (words and code) does not exceed 70 kb, and that the newsletter links to a minimum number of small, carefully compressed images. There are many image editors on the market. Some, such as Irfan View (Tucows gives it a five cow rating) are freeware or shareware and are free or cheap to use.
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Can NewsletterPro deliver statistics (such as open rates and clicks) on text e-mails sent instead of HTML messages?
No. Our reports depend on an action being taken (such as a image being downloaded) or a click through. One way around it is to design the newsletter in HTML but make it resemble straight text by using only text in a simple table structure (in a font such as Courier New).
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Is there a cost involved in personalizing emails?
Personalization is one of many useful features that come free with NewsletterPro.
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Does NewsletterPro automatically send the correct version (HTML or text) to recipients?
Yes, Newsletter is reverse MIME compliant and will automatically determine whether an e-mail client can read HTML. If it cannot, NewsletterPro will deliver the text version (a setting that can be turned on or off in your NewsletterPro account).
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Can you cancel an email once you have sent it?
Once an email has sent, it cannot be cancelled. To eliminate this possibility (discovering a mistake or sending to the wrong list) send a Test email to yourself, and double check that the mailing list, subject line and content are correct.
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My newsletter was sent successfully, but no-one has received it?
This could mean that either our server are busy, or you have a big file so downloading takes a t longer.
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